Effective Date: July 29, 2026
Last Updated: July 29, 2026

KML Family Corporation (“Mancino’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit Mancinos-portage.com, create or use an account, participate in our online community, submit a form, apply for employment, request franchise or vendor information, or otherwise interact with our website and related online services.

This Privacy Policy applies to Mancinos-portage.com and the services offered directly through it. Individual Mancino’s franchise locations, third-party ordering systems, loyalty programs, mobile applications, and websites linked from Mancinos-portage.com may have their own privacy practices and policies.

  1. Information We Collect

The information we collect depends on how you use the website.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Your name, email address, telephone number, and mailing address.
  • Account registration information, usernames, passwords, profile information, and account preferences.
  • Profile photographs, avatars, biographies, and other information added to a member profile.
  • Forum posts, replies, comments, messages, activity updates, uploaded files, and other community content.
  • Information submitted through contact, feedback, franchise, vendor, employment, or other website forms.
  • Information about a Mancino’s location you visited, your date and time of visit, items purchased, and comments or questions.
  • Communications you send to us and records of our responses.
  • Any other information you choose to submit.

Employment Application Information

When you submit an employment application through the website, we may collect information such as:

  • Your name, address, email address, and telephone number.
  • Your age range and employment eligibility or work-authorization responses.
  • Your availability and desired type or location of employment.
  • Employment history, education history, qualifications, and references.
  • Previous compensation information that you voluntarily submit.
  • Information regarding prior employment separations.
  • Responses concerning criminal convictions, where permitted by applicable law.
  • Emergency-contact information.
  • Your typed name, acknowledgments, and other information submitted with the application.

Please do not submit sensitive information that is not specifically requested or reasonably necessary for us to evaluate your application.

Submission of an application does not guarantee employment. Information from an application may be shared with the applicable Mancino’s restaurant, franchise owner, hiring manager, or service provider involved in the hiring process.

Information Collected Automatically

When you access the website, we and our service providers may automatically collect information such as:

  • Your Internet Protocol address.
  • Browser type, device type, and operating system.
  • Approximate geographic location derived from your Internet Protocol address.
  • Referring and exit pages.
  • Pages viewed, links selected, and website features used.
  • Dates, times, and duration of website visits.
  • Cookie identifiers and similar online identifiers.
  • Information about website errors, performance, and security events.
  • Login activity and interactions with member or community features.
  1. Cookies and Similar Technologies

We use cookies and similar technologies to operate, protect, analyze, and improve the website.

Cookies may be used to:

  • Keep users signed in.
  • Remember account and website preferences.
  • Maintain secure sessions.
  • Support registration and membership features.
  • Prevent fraud, spam, and unauthorized access.
  • Measure website traffic and usage.
  • Diagnose technical problems.
  • Improve website performance and content.

Some cookies are necessary for the website to function. Other cookies, including analytics cookies, may be optional depending on applicable law and your location.

You may be able to control cookies through a cookie-preference tool displayed on the website or through your browser settings. Blocking certain cookies may prevent account, forum, or other website features from working properly.

  1. Website Analytics

We use third-party analytics services to help us understand how visitors find and use the website.

These services may collect information such as:

  • Pages visited.
  • Approximate location.
  • Device and browser information.
  • Referring websites.
  • Interactions with website features.
  • Dates, times, and duration of visits.
  • Cookie and device identifiers.
  • Internet Protocol address-related information.

We use analytics information to evaluate website traffic, understand website performance, identify popular content, troubleshoot problems, and improve our services.

Where required by law, analytics technologies will be used only after appropriate consent has been obtained.

You may be able to limit analytics collection by:

  • Using the cookie choices presented on the website.
  • Adjusting your browser’s cookie settings.
  • Using privacy or tracking-protection features offered by your browser.
  • Using opt-out tools made available by relevant analytics providers.

We do not intentionally transmit names, email addresses, payment details, or other directly identifying information through our website analytics tools.

  1. Member Accounts

The website may provide account registration, authentication, restricted content, and membership features.

When you register for or use an account, we may process:

  • Your name and email address.
  • Your username and protected password.
  • Your membership type and access permissions.
  • Registration and account activity.
  • Login dates, Internet Protocol addresses, and security records.
  • Profile and community information.
  • Membership transaction or subscription information, when applicable.

Passwords are stored using security measures intended to prevent them from being retained as readable text. You are responsible for protecting your login credentials and notifying us if you believe your account has been compromised.

If paid memberships are offered, payment-card information may be processed directly by a third-party payment provider. We generally do not receive or store complete payment-card numbers.

  1. Community and Forum Information

The website may provide member profiles, groups, activity feeds, forums, messages, and other community features.

Information you place in a profile, post, reply, group, activity feed, or other community area may be visible to:

  • Other registered members.
  • Group members.
  • Website administrators and moderators.
  • The general public, depending on the feature and its privacy settings.

You should not post confidential information, private business information, personal financial information, health information, government identification numbers, passwords, or another person’s personal information in a public or member-visible area.

Deleting your account may not automatically remove content that has already been shared, quoted, copied, moderated, archived, or included in conversations involving other members. We may retain certain content when reasonably necessary for security, legal compliance, recordkeeping, or maintaining the integrity of forum discussions.

Private messages may be accessed when reasonably necessary to investigate reported misconduct, protect users, enforce our policies, respond to legal process, or maintain the security and operation of the website.

  1. Profile Images and Avatar Services

The website may use a third-party profile-image or avatar service to display an image associated with a user’s email address.

When this feature is enabled, a protected or encoded version of your email address may be transmitted to the service to determine whether an associated profile image exists. If you have created a profile with that service, your image or related profile information may appear on the website.

Third-party avatar and profile-image services operate under their own terms and privacy policies.

  1. Comments and User-Generated Content

If comments or other public contributions are enabled, we may collect the information entered into the submission form, along with your Internet Protocol address and browser information, to assist with moderation and spam detection.

Content you publish may be associated with your username, profile image, or other account information. Public content may be viewed, copied, indexed, or redistributed by others. We cannot control how other users use information that you voluntarily make public.

  1. Contact, Customer Feedback, and Business Inquiry Forms

When you submit a contact or customer-feedback form, we may collect your contact information, the location visited, purchase details, visit date and time, and your comments or questions.

When you request franchise or vendor information, we may collect your identity, contact information, business information, financial qualifications, geographic preferences, and other information relevant to your request.

We use this information to respond to you, investigate concerns, route your request to the appropriate location or representative, evaluate franchise or vendor inquiries, and maintain business records.

  1. Spam Prevention and Website Security

Forms and other website features may use automated fraud-detection, anti-spam, firewall, hosting, backup, logging, and security services.

These services may process Internet Protocol addresses, browser information, form interactions, device information, cookies, and technical data to determine whether activity is legitimate and to protect the website against spam, abuse, fraud, malware, and unauthorized access.

For security reasons, we do not publicly disclose all of the technologies, providers, configurations, or protective measures used to operate the website.

  1. How We Use Information

We may use information to:

  • Provide, maintain, and improve the website.
  • Create and administer user accounts.
  • Authenticate users and provide restricted content.
  • Operate member profiles, groups, forums, and community features.
  • Respond to questions, complaints, and customer feedback.
  • Process franchise and vendor inquiries.
  • Receive and evaluate employment applications.
  • Communicate about accounts, applications, inquiries, or website activity.
  • Moderate content and enforce website rules.
  • Detect, investigate, and prevent fraud, spam, abuse, and security incidents.
  • Maintain technical logs, backups, and business records.
  • Understand website traffic and performance.
  • Comply with legal obligations.
  • Establish, exercise, or defend legal claims.
  • Protect Mancino’s, its franchisees, website users, and others.

We may also use aggregated or deidentified information for analytics, reporting, planning, and website improvement.

  1. How We Disclose Information

We may disclose information in the following circumstances.

Service Providers

We may share information with companies that provide services such as:

  • Website hosting and maintenance.
  • Data analytics.
  • Email delivery.
  • Payment processing.
  • Data storage and backup.
  • Security and spam prevention.
  • Account and membership administration.
  • Employment application processing.
  • Professional, legal, accounting, or technical services.

These providers may access information only as reasonably necessary to provide their services and are subject to their own contractual and legal obligations.

Mancino’s Franchisees and Locations

Mancino’s restaurants may be independently owned and operated by franchisees. We may forward customer inquiries, complaints, employment applications, vendor requests, or other communications to the restaurant, franchise owner, or representative most directly involved.

Once information is provided to an independently operated franchise location, that franchisee may process it under its own privacy practices and legal obligations.

Business Transfers

Information may be disclosed in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, subpoena, court order, or legal process.
  • Respond to requests from government authorities.
  • Enforce our agreements and policies.
  • Investigate suspected fraud or unlawful conduct.
  • Protect the rights, property, safety, and security of Mancino’s, our franchisees, users, employees, or the public.

With Your Direction or Consent

We may disclose information when you direct us to do so or give us consent.

  1. Sale and Sharing of Personal Information

We do not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain analytics, advertising, or cookie-based disclosures. We may use analytics and similar technologies as described in this Privacy Policy.

Where applicable, you may use the website’s cookie controls or contact us to exercise rights relating to these activities.

No Targeted Advertising

We do not use personal information collected through Mancinos-portage.com for cross-context behavioral advertising or targeted advertising.

  1. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain accounts, administer our community, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information. For example:

  • Account information may be retained while an account remains active and for a reasonable period afterward.
  • Forum and community content may remain as part of the historical record of a discussion.
  • Security logs may be retained for fraud prevention and system protection.
  • Contact and franchise inquiries may be retained for business follow-up and recordkeeping.
  • Employment applications may be retained for the period permitted or required by applicable employment laws.
  • Backup copies may remain for a limited period after information is removed from active systems.
  1. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, internet transmission, database, or storage system can be guaranteed to be completely secure. You use the website and transmit information at your own risk.

You are responsible for selecting a strong password, keeping your credentials confidential, signing out of shared devices, and promptly notifying us of suspected unauthorized account access.

To help protect the website and its users, we do not publicly disclose detailed information about our security systems, website software, access controls, hosting arrangements, or technical configurations.

  1. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Obtain a portable copy of certain information.
  • Opt out of certain data uses or disclosures.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision concerning a privacy request.
  • Not be discriminated against for exercising a privacy right.

These rights are subject to legal exceptions. For example, we may retain information needed to complete a transaction, maintain security, comply with law, preserve legal claims, or protect the rights of others.

To submit a request, contact us using the information in the “Contact Us” section. We may need to verify your identity before fulfilling the request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

  1. Account and Content Requests

Members may be able to review or update certain account information through their profile or account settings.

To request account deletion or removal of personal information, contact us. Account deletion may not result in the removal of all forum posts, replies, messages, transaction records, logs, backups, or information that we are legally permitted or required to retain.

We may anonymize forum content rather than delete it when removal would disrupt a conversation or affect content contributed by other users.

  1. Email Communications

We may send administrative emails concerning:

  • Account registration and verification.
  • Password resets.
  • Membership status.
  • Security notices.
  • Forum or community activity.
  • Responses to inquiries.
  • Employment, franchise, or vendor submissions.
  • Changes to policies or services.

Administrative and transactional emails are necessary to provide the requested service and may not include an unsubscribe option.

Marketing emails, when used, will include a method to unsubscribe. Unsubscribing from marketing communications will not stop necessary account or transactional messages.

  1. Children’s Privacy

Mancinos-portage.com and its member community are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without verifiable parental consent.

Users must be at least 13 years old to create an account or participate in community features. Users under the age of majority in their jurisdiction should use the website only with the permission and supervision of a parent or legal guardian.

The website’s employment application may permit applicants under 18 to express interest in employment. Such information is processed solely for employment-related purposes and in accordance with applicable law.

If you believe a child under 13 has submitted personal information through the website, contact us so we can investigate and take appropriate action.

  1. Third-Party Websites and Services

The website may link to independently operated services, including:

  • Local Mancino’s restaurant and ordering pages.
  • Online ordering providers.
  • Loyalty and rewards services.
  • Mobile applications.
  • Social-media platforms.
  • Employment, mapping, payment, or delivery services.
  • Mobile application marketplaces.

We do not control the privacy, security, availability, or content of third-party services. This Privacy Policy does not apply to information collected directly by those services. Review their privacy policies before submitting personal information.

  1. International Visitors

Mancino’s is based in the United States. If you access the website from another country, your information may be transferred to, processed in, and stored in the United States or other countries where our service providers operate.

Privacy laws in those locations may differ from the laws in your country.

  1. Browser Privacy Signals

Some browsers offer privacy settings or signals intended to communicate a user’s tracking preferences.

Because there is not a universally accepted standard for responding to every type of browser signal, the website may not respond to all such settings.

Where required by applicable law and supported by our website technology, we will process legally recognized browser-based opt-out preference signals as a request to opt out for that browser or device.

  1. Changes to This Privacy Policy

We may revise this Privacy Policy periodically.

When we make changes, we will update the “Last Updated” date at the top of the policy. Material changes may also be communicated through the website, by email, or through another appropriate method.

Your continued use of the website after an updated policy becomes effective is subject to the revised policy.

  1. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

KML Family Corporation
Morgan Rice
10096 Shaver Rd.
Portage, MI 49024
Email: morgan.rice@bellacinos.com
Telephone: 269.364.6520

Please include “Privacy Request” in the subject line and describe the nature of your request.