Effective Date: July 29, 2026
Last Updated: July 29, 2026

These Terms and Conditions (“Terms”) govern your access to and use of Mancinos-portage.com, including its pages, forms, member accounts, restricted areas, forums, groups, profiles, messages, and other online features, collectively referred to as the “Website.”

The Website is operated by KML Family Corporation (“Mancino’s,” “we,” “us,” or “our”).

By accessing or using the Website, creating an account, or submitting information through the Website, you agree to these Terms and our Privacy Policy. If you do not agree, do not access or use the Website.

  1. Eligibility and Authorized Users

Website accounts and restricted community features are intended solely for authorized adults affiliated with Mancino’s, including approved franchisees and other individuals expressly granted access by Mancino’s.

You must be at least 18 years old to create or use a Website account.

By creating or using an account, you represent that:

  • You are at least 18 years old.
  • You are an authorized Mancino’s franchisee or another approved user.
  • The information you provide is accurate, current, and complete.
  • You will use the Website only for legitimate business purposes.
  • You will comply with these Terms and all applicable laws.
  • You have not previously been suspended or removed from the Website.

Account access is not available to the general public, minors, customers, or employment applicants unless Mancino’s expressly authorizes such access in writing.

Mancino’s may require verification of your identity, age, business affiliation, franchise status, or authorization before granting or continuing account access. We may deny, suspend, or terminate access if eligibility requirements are not met or can no longer be verified.

Employment applicants who are legally permitted to work at a younger age may submit an employment application where permitted by applicable law. Submitting an employment application does not create a Website account or provide access to restricted member areas.

  1. Website Purpose

The Website provides information about Mancino’s products, restaurants, franchise opportunities, employment opportunities, vendors, and related services.

The Website may also provide restricted member areas, franchisee resources, vendor resources, profiles, groups, activity feeds, discussion forums, messaging tools, and other community features.

Website information is provided for general informational purposes. Product availability, prices, ingredients, services, employment opportunities, franchise opportunities, and restaurant participation may vary by location.

  1. Franchise Locations

Many Mancino’s restaurants are independently owned and operated by franchisees.

An independently operated franchise location is responsible for its own:

  • Daily operations.
  • Employment decisions.
  • Customer transactions.
  • Local promotions.
  • Pricing.
  • Product availability.
  • Delivery and fulfillment.
  • Compliance with local requirements.

References to “Mancino’s,” “we,” or “our” in these Terms do not necessarily mean that Mancino’s, Inc. controls the daily operations or employment practices of an independently owned franchise location.

Questions or disputes concerning a particular transaction or visit may be referred to the applicable restaurant or franchise owner.

  1. Online Ordering, Rewards, and Mobile Applications

Links to ordering, rewards, delivery, mobile-application, or location services may direct you to a separate website, application, franchise location, or third-party provider.

Transactions completed through those services may be governed by separate terms, privacy policies, refund policies, and other conditions.

Mancino’s does not guarantee that every location will:

  • Participate in online ordering or rewards programs.
  • Offer the same menu, pricing, promotions, or delivery options.
  • Accept every payment method.
  • Honor an offer that is unavailable, expired, incorrectly displayed, or prohibited by law.

You are responsible for reviewing the terms presented during an order or transaction.

  1. Accounts and Registration

Certain Website features require an approved account.

When creating or using an account, you agree to:

  • Provide accurate and current information.
  • Keep your account information updated.
  • Maintain the confidentiality of your password.
  • Use only your own account.
  • Not permit another person to use your credentials.
  • Not allow an unauthorized person to access restricted areas.
  • Notify us promptly of suspected unauthorized use.
  • Accept responsibility for activity occurring through your account.

You may not impersonate another person or organization, create an account using false information, or create an account to evade a restriction or suspension.

We may reject a username, require a username to be changed, or suspend an account that is misleading, offensive, infringing, or otherwise inappropriate.

Account approval, access permissions, and continued eligibility are determined by Mancino’s. The creation of login credentials does not guarantee access to any particular content, group, forum, resource, or feature.

  1. Memberships and Restricted Content

Some Website content may be available only to approved franchisees, vendors, employees, contractors, or other authorized users.

Access to restricted content is:

  • Personal to the authorized user.
  • Nontransferable.
  • Revocable.
  • Limited to legitimate business purposes.
  • Subject to any applicable franchise, vendor, employment, confidentiality, licensing, or other agreement.

You may not copy, download, publish, share, sell, disclose, distribute, or provide restricted content to unauthorized parties unless expressly permitted in writing.

Restricted access does not grant ownership of the content or waive any confidentiality obligation that otherwise applies.

We may modify access levels, remove content, revoke access, or discontinue restricted features at any time.

  1. Community and Forum Rules

You are responsible for everything you submit through the Website, including profile information, posts, replies, messages, images, documents, links, and other content.

You agree not to submit, post, transmit, or promote content or activity that:

  • Is unlawful, fraudulent, threatening, abusive, harassing, defamatory, obscene, or hateful.
  • Encourages violence, discrimination, or illegal conduct.
  • Targets a person based on race, color, national origin, religion, sex, sexual orientation, gender identity, disability, age, or another protected characteristic.
  • Violates another person’s privacy, publicity, confidentiality, or intellectual-property rights.
  • Contains another person’s personal information without appropriate authorization.
  • Discloses confidential Mancino’s, franchisee, vendor, employee, or customer information.
  • Contains trade secrets, internal financial information, passwords, access codes, or security information.
  • Includes spam, unauthorized advertising, chain letters, pyramid schemes, or repetitive promotional content.
  • Contains malware, harmful code, deceptive links, or attempts to compromise the Website.
  • Attempts to collect information about other users without authorization.
  • Impersonates another person, company, employee, franchisee, moderator, or administrator.
  • Interferes with a discussion or the normal operation of the community.
  • Encourages users to violate these Terms.
  • Is otherwise inappropriate for the Website or its intended business community.

Disagreement is permitted; harassment is not. Users must communicate respectfully and remain focused on relevant business or community topics.

  1. Confidential and Business Information

Member forums and restricted areas may contain nonpublic business information.

Unless information has been expressly identified as public, authorized users must treat restricted information as confidential and may use it only for the business purpose for which access was provided.

You may not disclose restricted information outside the authorized community, including through:

  • Screenshots.
  • Downloads.
  • Forwarded messages.
  • Social-media posts.
  • External messaging services.
  • Printed copies.
  • Shared login credentials.
  • Verbal disclosure to unauthorized individuals.

Nothing in these Terms replaces or limits a stricter confidentiality, franchise, employment, nondisclosure, vendor, or other agreement.

  1. Moderation and Enforcement

We may, but are not required to, review, monitor, edit, move, restrict, or remove user content.

We may take action when we believe content or conduct:

  • Violates these Terms.
  • Violates applicable law.
  • Threatens Website security.
  • Exposes Mancino’s or others to risk.
  • Disrupts community operations.
  • Is the subject of a credible complaint.
  • Is otherwise objectionable or inappropriate.

Enforcement actions may include:

  • Issuing a warning.
  • Editing or removing content.
  • Limiting particular features.
  • Requiring a password reset.
  • Suspending or terminating an account.
  • Preserving information for an investigation.
  • Reporting conduct to an employer, franchise owner, vendor, law-enforcement authority, or other appropriate party.

We are not obligated to resolve disputes between users.

To report content or conduct, contact morgan.rice@bellacinos.com.

  1. User Content Ownership and License

You retain any ownership rights you have in original content you submit.

By submitting content to the Website, you grant Mancino’s a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, display, format, adapt, distribute, and otherwise use that content as reasonably necessary to:

  • Operate the Website.
  • Display the content to its intended audience.
  • Moderate the community.
  • Maintain backups and records.
  • Protect the Website and its users.
  • Promote public portions of the Website, when appropriate.

This license continues for as long as the content remains on the Website or in our systems. Backup, archival, legal, and security copies may remain after content is removed.

You represent that you own or control the necessary rights to your content and that our permitted use of it will not violate another party’s rights.

  1. Feedback and Suggestions

If you provide an idea, suggestion, improvement, or other feedback about Mancino’s or the Website, you grant us the right to use it without restriction, attribution, or compensation.

Do not submit confidential ideas or materials through a general feedback form unless Mancino’s has agreed in writing to receive them confidentially.

  1. Mancino’s Intellectual Property

The Website and its contents, including trademarks, logos, trade dress, photographs, illustrations, designs, text, graphics, menus, software, layouts, videos, and other materials, are owned by or licensed to Mancino’s and are protected by intellectual-property laws.

“Mancino’s,” associated logos, slogans, product names, and related marks may not be used without prior written permission.

Subject to these Terms, Mancino’s grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Website for its intended purpose.

You may not:

  • Copy or republish Website content except for personal, authorized use.
  • Modify, sell, license, or commercially exploit Website content.
  • Remove copyright, trademark, or proprietary notices.
  • Frame or mirror the Website.
  • Scrape, crawl, harvest, or systematically extract Website data.
  • Reverse engineer Website software.
  • Use Mancino’s content to train or develop a commercial automated system without written permission.
  • Create misleading material suggesting Mancino’s endorsement.
  • Use Website materials in violation of a franchise, vendor, employment, confidentiality, or other agreement.
  1. Copyright Complaints

If you believe content on the Website infringes your copyright, send a written notice containing:

  • Identification of the copyrighted work.
  • Identification and location of the allegedly infringing content.
  • Your name, address, telephone number, and email address.
  • A statement that you have a good-faith belief the disputed use is unauthorized.
  • A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act for the copyright owner.
  • Your physical or electronic signature.

Send notices to:

Morgan Rice
KML Family Corporation
10096 Shaver Rd.
Portage, MI 49024
Email: morgan.rice@bellacinos.com

Misrepresenting that content is infringing may result in liability under applicable law.

  1. Employment Applications

Employment information on the Website does not constitute an offer or guarantee of employment.

By submitting an application, you represent that the information provided is truthful and complete. False, misleading, or omitted material information may result in rejection of the application or termination of employment where permitted by law.

Employment opportunities may be offered by KML Family Corporation. or an independently owned franchisee. The entity making the hiring decision is solely responsible for that decision and for the terms and conditions of employment.

Nothing on the Website creates:

  • An employment contract.
  • A promise of employment.
  • A guarantee concerning compensation, hours, benefits, duties, or duration.
  • A modification of an at-will employment relationship where permitted by law.

Mancino’s and its franchisees are equal-opportunity employers to the extent required by applicable law.

Applicants who are under 18 may submit an application where legally permitted to work. Such applicants are not eligible to create or use a Website member account unless they later become an authorized adult user and are expressly approved by Mancinos.

  1. Franchise Information

Information concerning franchise fees, investments, financial qualifications, training, timelines, estimated expenses, or business opportunities is general information only.

Website content is not a franchise offering and does not replace the applicable Franchise Disclosure Document or executed franchise agreement.

An offer to sell a franchise may be made only through legally authorized documents and only in jurisdictions where the offer is permitted.

No statement on the Website guarantees:

  • Approval as a franchisee.
  • Financing.
  • A particular location.
  • A particular opening date.
  • Revenue, profitability, or business success.
  • The accuracy of an estimate for a particular proposed location.

Prospective franchisees should consult their own attorney, accountant, and business advisers.

  1. Vendor Information

Submitting a vendor request does not create a supplier, purchasing, agency, partnership, or contractual relationship.

Mancinos may accept, reject, or decline to respond to a vendor request at its discretion. No vendor is authorized to rely on an online submission as approval to provide goods or services.

A vendor relationship exists only when established through an authorized written agreement or purchase order.

  1. Prohibited Technical Activities

You may not:

  • Access or attempt to access another user’s account.
  • Probe, scan, or test Website vulnerabilities without authorization.
  • Circumvent authentication or access restrictions.
  • Interfere with servers, networks, or Website availability.
  • Introduce malware or harmful code.
  • Automate account creation or forum activity.
  • Use bots, scraping tools, or automated systems without written authorization.
  • Overload the Website or generate unreasonable traffic.
  • Manipulate identifiers, headers, or activity records.
  • Attempt to discover source code except where expressly allowed by law.
  • Use information from the Website for phishing, spam, identity theft, or fraud.
  • Attempt to identify, exploit, or disclose nonpublic information about the Website’s underlying systems, hosting, configurations, or security measures.

We may block devices, accounts, or Internet Protocol addresses associated with prohibited activity.

  1. Third-Party Links and Services

The Website may link to independently operated websites, applications, ordering providers, franchise locations, social networks, maps, application marketplaces, delivery platforms, and other services.

A link does not mean Mancino’s endorses or controls the third party.

We are not responsible for:

  • Third-party content.
  • Third-party privacy or security practices.
  • Availability or accuracy.
  • Purchases or transactions.
  • Products or services.
  • Losses arising from third-party use.

Your use of a third-party service is governed by its own terms and policies.

  1. Website Availability and Changes

We may modify, suspend, restrict, or discontinue any part of the Website at any time.

We do not guarantee that:

  • The Website will always be available.
  • Content will be current or error-free.
  • Every feature will work on every device.
  • Data will never be lost.
  • Defects will be corrected immediately.
  • Community content will remain available indefinitely.

We may perform maintenance, change providers, update systems, remove features, or restrict access without notice.

  1. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL INFORMATION, CONTENT, COMMUNITY FEATURES, AND SERVICES PROVIDED THROUGH IT ARE OFFERED “AS IS” AND “AS AVAILABLE.”

MANCINO’S DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

MANCINO’S DOES NOT WARRANT THAT:

  • THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.
  • CONTENT WILL BE COMPLETE OR CURRENT.
  • USER CONTENT WILL BE ACCURATE OR APPROPRIATE.
  • THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS.
  • COMMUNICATIONS OR DATA WILL ALWAYS BE SECURE.
  • ANY PARTICULAR RESULT WILL FOLLOW FROM USE OF THE WEBSITE.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

  1. Food and Allergen Information

Menu descriptions and ingredient information may change and may vary by location.

Restaurant kitchens may handle common allergens and other ingredients. Cross-contact may occur despite reasonable precautions.

The Website is not a substitute for speaking directly with the applicable restaurant about allergies, dietary restrictions, or ingredient concerns. Individuals with serious allergies should contact the restaurant before ordering.

Mancino’s does not warrant that any menu item is completely free from a particular allergen unless expressly confirmed by the applicable restaurant.

  1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANCINO’S, ITS AFFILIATES, FRANCHISEES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE WEBSITE.

THIS INCLUDES LOSS OF DATA, PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR REPUTATION, EVEN IF THE POSSIBILITY OF SUCH DAMAGES WAS KNOWN.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF MANCINO’S ARISING FROM OR RELATING TO THE WEBSITE WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID DIRECTLY TO MANCINO’S, INC. FOR USE OF THE WEBSITE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
  • ONE HUNDRED DOLLARS ($100).

This limitation does not apply where liability cannot legally be limited.

  1. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Mancino’s, its affiliates, franchisees, licensors, service providers, officers, directors, employees, and agents from claims, damages, liabilities, judgments, costs, and expenses, including reasonable attorneys’ fees, arising from:

  • Your violation of these Terms.
  • Your misuse of the Website.
  • Your user content.
  • Your violation of another person’s rights.
  • Your unlawful or unauthorized conduct.

This obligation does not apply to the extent a claim results directly from Mancino’s own unlawful conduct.

  1. Suspension and Termination

We may suspend, restrict, or terminate your access when we reasonably believe you:

  • Violated these Terms.
  • Created a security or legal risk.
  • Misused restricted information.
  • Engaged in fraud, harassment, spam, or abuse.
  • Are no longer authorized to access a restricted area.
  • Used the Website in a manner harmful to Mancino’s or others.

Upon termination, your right to use the affected portions of the Website ends immediately.

Sections that by their nature should survive termination, including intellectual-property, confidentiality, disclaimers, limitations of liability, indemnification, and dispute provisions, will remain effective.

  1. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the Website, you acknowledge that electronic communications and internet transmissions involve security and privacy risks.

  1. Electronic Communications

You consent to receive Website-related communications electronically, including by email, account notification, or Website posting.

Electronic communications satisfy legal requirements that communications be in writing to the extent permitted by law.

You are responsible for keeping your email address current.

  1. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Any legal action arising from or relating to the Website must be brought in the state or federal courts located in Kalamazoo County, MI, and each party consents to those courts’ jurisdiction and venue.

This section does not prevent either party from seeking appropriate relief in small-claims court or requesting urgent injunctive relief where legally available.

  1. Dispute Resolution

Before filing a lawsuit concerning the Website, you agree to send us a written description of the dispute and allow at least 30 days for the parties to attempt an informal resolution.

Send the notice to:

KML Family Corporation
Attn: Legal Notice
10096 Shaver Rd, Portage, MI 49024
Email: morgan.rice@bellacinos.com

The notice must include your name, contact information, a description of the dispute, relevant account or transaction information, and the resolution requested.

Mancino’s should consult qualified legal counsel before adding a mandatory arbitration provision or class-action waiver.

  1. Changes to These Terms

We may update these Terms periodically.

Updated Terms become effective when posted unless a later effective date is stated. When appropriate, we may provide additional notice through email, an account notification, or the Website.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.

If you do not agree to an update, you must stop using the Website and may request closure of your account.

  1. General Provisions

These Terms and the Privacy Policy constitute the general agreement between you and Mancino’s concerning the Website, subject to any separate written agreement that applies to you.

If there is a conflict between these Terms and an executed franchise, employment, vendor, confidentiality, membership, or other agreement, the executed agreement controls with respect to that conflict.

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective.

Our failure to enforce a provision is not a waiver of that provision.

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations in connection with a restructuring, business transfer, or operation of the Website.

Headings are provided for convenience and do not affect interpretation.

  1. Contact Information

Questions regarding these Terms may be sent to:

KML Family Corporation
Morgan Rice
10096 Shaver Rd.
Portage, MI 49024
Email: morgan.rice@bellacinos.com
Telephone: 269.364.6520